Shipping Policy
Key Information:
- Order Cut-Off Time: 12:00 PM EST
- Order Processing: 1-2 working days (Monday - Friday)
- Shipping Time: 2-4 working days (Monday - Friday)
- Free Delivery: Available on all orders within the United States.
Order Fulfillment Process and Delivery Estimates
Upon placing your order, you will immediately receive an acknowledgment email confirming that your request is being prepared. Order preparation usually requires 1 to 2 business days (Monday through Friday).
Once your order is ready, it will be handed over to the carrier. At this point, you will receive a separate notification email containing your shipment's tracking information. Transit time is generally 2 to 4 business days (Monday through Friday).
Shipping Coverage and Cost
We happily provide free shipping on all purchases delivered within the United States.
Delivery Issues and Missing Packages
If your package has not arrived after the estimated maximum processing and delivery period has concluded, please check your tracking info. Should your package still be missing after this grace period, kindly reach out to us with your order number so we can investigate the matter.
Returns Due to Defects or Errors
We sincerely regret any mistake or inconvenience if your merchandise arrives and there are any issues (such as damage, or a wrong item entirely). Please photograph the item(s) showing the problem and forward the images to support@merakisisterhood.com. We commit to quickly reviewing your situation and ensuring you receive the proper, undamaged replacement item.
Order Changes and Cancellation Policy
To request a cancellation of your order, please contact us without delay at support@merakisisterhood.com. It is crucial to reach out as quickly as possible, as we cannot halt the shipment process once your order has been processed and is ready for dispatch.
Contact
Store Name: Meraki Sisterhood
Address:
Korte Water 232
1069 GS Amsterdam
Netherlands
Customer Services Hours:
Monday to Friday: 9:00 AM - 5:00 PM EST
We will respond within 1 business day.
Email: support@merakisisterhood.com
Phone Number: +19177322374
