Return and Refund Policy

• Return and Exchanges Period: 30 days from delivery date
• Restocking Fee: None
• Refund Time: Within 7 days
• Shipping Costs for Returns: Paid by the customer

Timeframe for Returns
You have a window of 30 days starting from the delivery date to send back your order. To start a return, please let us know at support@merakisisterhood.com. Ensure that all returned items are unused, unworn (if applicable), and remain in their original packaging with all attached tags. Returns will be unfortunately refused if you contact us after more than 30 days after the original delivery date.

Steps For Returns
Send an email to support@merakisisterhood.com with your order details and the reason for the return. Items returned without prior approval will not be accepted. Once your return request is approved, you will receive instructions on how to return the item. Please ensure the product is packed well to avoid damage during transportation. Customers are responsible for covering the cost of return shipping.

Exchanges
If you wish to exchange an item for a different product, we are happy to assist. Simply reach out to us at support@merakisisterhood.com with the specifics of the item you want to exchange, and we will walk you through the necessary steps.

Processing Refunds
Once your returned package is received by us, it will be inspected. If approved, your refund will be processed and credited back to the original method of payment. This reimbursement process may take up to 7 days to complete. Please note that we do not impose any restocking fees.

Returns Due to Defects or Errors
We sincerely regret any mistake or inconvenience if your merchandise arrives and there are any issues (such as damage, or a wrong item entirely). Please photograph the item(s) showing the problem and forward the images to support@merakisisterhood.com. We commit to quickly reviewing your situation and ensuring you receive the proper, undamaged replacement item.

Order Changes and Cancellation Policy
To request a cancellation of your order, please contact us without delay at support@merakisisterhood.com. It is crucial to reach out as quickly as possible, as we cannot halt the shipment process once your order has been processed and is ready for dispatch.

Contact

Store Name: Meraki Sisterhood

Address:
Korte Water 232
1069 GS Amsterdam
Netherlands

Customer Services Hours:
Monday to Friday: 9:00 AM - 5:00 PM EST

We will respond within 1 business day.

Email: support@merakisisterhood.com
Phone Number: +19177322374